CUSTOMER EXPERIENCE & ENGAGEMENT TRANSFORMATION
– THE NORDIC DRIVE FOR INNOVATION
themes
The future of digital experiences in customer engagement
The evolution of trust and the relationship with customers
Customer experience as facilitated through innovative technology
speakers
Ulla Jones
Customer Experience Director
Posti
Heini Enlund
Head of Customer Experience
KONE
Christina Urban Sørensen
Global Director of Customer Experience
Podimo
Sunny Rao
SVP, API Global Sales
Vonage
Juha Saikkonen
Department Director, Digital and Customer Service
Kojamo
moderator
Jesse Kamras
Journalist, TV-host
Jesse Kamras is a charismatic and experienced TV-anchor and business event moderator. He is an excellent interviewer and has diverse background from Finland's largest media houses such as Yle and MTV.
agenda
The future of digital experiences in customer engagement
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What kind of digital services will we need in the future?
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What are the biggest trends in the digital customer experience when it comes to customer engagement?
The evolution of trust and the relationship with customers
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How has the concept of customer experience changed over the years?
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What should be in place to build deep customer relationships?
Customer experience as facilitated through innovative technology
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What is coming in the future and how should businesses gear up for this?
