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CUSTOMER EXPERIENCE & ENGAGEMENT TRANSFORMATION

– THE NORDIC DRIVE FOR INNOVATION

Abstract Background

themes

The future of digital experiences in customer engagement

The evolution of trust and the relationship with customers

Customer experience as facilitated through innovative technology

 

speakers

Ulla Jones_Posti.jpeg

Ulla Jones

Customer Experience Director

Posti

Heini_Enlund_KONE.jpeg

Heini Enlund

Head of Customer Experience

KONE

Christina Urban Sørensen.jpeg

Christina Urban Sørensen

Global Director of Customer Experience

Podimo

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Sunny Rao

SVP, API Global Sales

Vonage

Juha Saikkonen Kojamo.png

Juha Saikkonen

Department Director, Digital and Customer Service

Kojamo

moderator

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Jesse Kamras

Journalist, TV-host

Jesse Kamras is a charismatic and experienced TV-anchor and business event moderator. He is an excellent interviewer and has diverse background from Finland's largest media houses such as Yle and MTV.

 

agenda

The future of digital experiences in customer engagement

  • What kind of digital services will we need in the future?

  • What are the biggest trends in the digital customer experience when it comes to customer engagement?

The evolution of trust and the relationship with customers

  • How has the concept of customer experience changed over the years?

  • What should be in place to build deep customer relationships?

Customer experience as facilitated through innovative technology

  • What is coming in the future and how should businesses gear up for this?

presented by

Vonage.png
Hassan Jalal Vonage.jpeg

Hassan Jalal

Nordic Lead

+46 76 554 23 08

hassan.jalal@vonage.com