CUSTOMER EXPERIENCE & ENGAGEMENT TRANSFORMATION
– THE NORDIC DRIVE FOR INNOVATION
22.11.2022 | 12:00-13:00 (EET)
themes
The future of digital experiences in customer engagement
The evolution of trust and the relationship with customers
Customer experience as facilitated through innovative technology
speakers
Jonna Pesonen
Head of Marketing & Communications
Nordea
Kattis Åström
Head of Customer Experience
Fyndiq Ab
Anton Helander
Development Director for Customer Operations
Elisa Oyj
Hassan Jalal
Senior Sales Director & KAM Nordics
Vonage
Mikko Tavi
Head of Customer Service and Financial Digital Channels
TietoEvry
moderator
Jesse Kamras
Journalist, TV-host
Jesse Kamras is a charismatic and experienced TV-anchor and business event moderator. He is an excellent interviewer and has diverse background from Finland's largest media houses such as Yle and MTV.
agenda
The future of digital experiences in customer engagement
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What kind of digital services will we need in the future?
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What are the biggest trends in the digital customer experience when it comes to customer engagement?
The evolution of trust and the relationship with customers
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How has the concept of customer experience changed over the years?
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What should be in place to build deep customer relationships?
Customer experience as facilitated through innovative technology
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What is coming in the future and how should businesses gear up for this?
