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CUSTOMER EXPERIENCE & ENGAGEMENT TRANSFORMATION

– THE NORDIC DRIVE FOR INNOVATION

22.11.2022 | 12:00-13:00 (EET)

Abstract Background

themes

The future of digital experiences in customer engagement

The evolution of trust and the relationship with customers

Customer experience as facilitated through innovative technology

 

speakers

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Jonna Pesonen

Head of Marketing & Communications

Nordea

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Kattis Åström

Head of Customer Experience

Fyndiq Ab

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Anton Helander

Development Director for Customer Operations

Elisa Oyj

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Hassan Jalal

Senior Sales Director & KAM Nordics

Vonage

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Mikko Tavi

Head of Customer Service and Financial Digital Channels

TietoEvry

moderator

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Jesse Kamras

Journalist, TV-host

Jesse Kamras is a charismatic and experienced TV-anchor and business event moderator. He is an excellent interviewer and has diverse background from Finland's largest media houses such as Yle and MTV.

 

agenda

The future of digital experiences in customer engagement

  • What kind of digital services will we need in the future?

  • What are the biggest trends in the digital customer experience when it comes to customer engagement?

The evolution of trust and the relationship with customers

  • How has the concept of customer experience changed over the years?

  • What should be in place to build deep customer relationships?

Customer experience as facilitated through innovative technology

  • What is coming in the future and how should businesses gear up for this?

presented by

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Hassan Jalal Vonage.jpeg

Hassan Jalal

Nordic Lead

+46 76 554 23 08

hassan.jalal@vonage.com